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Thank you for shopping at Heimly! Please read our shipping policy carefully before placing your order.
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times We ship worldwide. Estimated delivery times after dispatch:
- Europe: 7–15 business days
- Rest of the world: 10–25 business days
Please note that delivery times may vary due to customs clearance, carrier delays, or other factors outside our control.
Where We Ship From Our products are shipped directly from our suppliers' warehouses. This means your order may arrive in separate packages if you ordered multiple items.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 days for tracking information to update.
Customs & Duties International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.
Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at [filip.thomassen@icloud.com] and we will investigate the issue.
Contact For any shipping-related questions, reach out to us at [filip.thomassen@icloud.com].